Customer Service and Return Policy
At Sismic Australia, we value your satisfaction and aim to make your shopping experience seamless. Below, you’ll find our return policy.
Change of Mind Returns
- We accept returns for change of mind within 14days of receiving your order.
- To be eligible for a return, the product must be:
- Unused and unopened.
- In its original condition and packaging.
- Accompanied by proof of purchase (e.g., receipt or invoice).
- Please note that the customer is responsible for return shipping costs unless the return is due to our error.
Faulty or Damaged Products
- If you receive a product that is faulty, damaged during delivery, or incorrect, please contact us within 7 days of receiving the product.
- For faulty or damaged items:
- We will arrange a refund, replacement, or exchange at no additional cost to you.
- Sismic Australia will cover the cost of return shipping in these cases.
Non-Returnable Items
- Due to hygiene and safety reasons, we cannot accept returns for:
- Opened skincare products.
- Used eyelashes or cosmetics.
- Sale or clearance items (unless faulty).
How to Initiate a Return
To start a return process, follow these steps:
1. Email us at online@sismic.com.au with
- Your order number.
- A description of the issue.
- Photos of the product (if applicable).
2. Our team will review your request and provide return instructions
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited to your original payment method.